General Troubleshooting

Why am I getting a message about ‘Territory Restrictions’?
iFollow subscriptions are location-specific and will only work in the territory where they are intended to - the use of a VPN is prohibited as per the terms...
Tue, 20 Aug, 2024 at 3:01 PM
I’m getting a blank screen when I try to play video
Firstly, please clear your browser cache and cookies, refresh your browser and try accessing content again; instructions on how to clear your cache and cook...
Wed, 24 Apr, 2024 at 2:52 PM
My subscription renewal has failed
The most common reason for payment failures is an out of date card on file or insufficient funds Please check and update your payment information in the...
Thu, 15 Aug, 2024 at 3:56 PM
I have a different question that has not been answered. Who can I contact?
Please email ifollow@efl.com with any other queries  
Wed, 24 Apr, 2024 at 11:18 AM
I am stuck in a login loop
Please ensure that your web browser cookies are set to  'allowed' in your privacy and security settings. If you fail to do this, it may mean that yo...
Wed, 19 Jun, 2024 at 12:18 PM