Please email [email protected] with any other queries
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Domestic Fans
- Subscription Queries
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Understanding iFollow
- What is iFollow?
- What clubs offer iFollow subscriptions?
- How do I subscribe to iFollow?
- How much does an iFollow subscription cost?
- What devices can I use for the iFollow service?
- Why are matches not available to watch live in the UK?
- What countries are classified as UK under the broadcast agreement?
- Can I purchase a video match pass in the UK?
- How can I download my club's app?
- What is included?
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International Fans
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Understanding iFollow
- I’m travelling abroad - can I still use my subscription to listen?
- Why do fans in the UK and Republic of Ireland not have the same access to iFollow as international fans?
- What is iFollow?
- What clubs offer iFollow subscriptions?
- How do I subscribe to iFollow?
- How much does an iFollow subscription cost?
- What devices can I use for the iFollow service?
- Do I need a local bank account?
- How can I download my club's app?
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What is included?
- What games can I watch live?
- When does the match stream start?
- What commentary will be used on iFollow?
- Can I watch the Carabao Cup or The FA Cup via iFollow this season?
- What is the quality of the match coverage?
- If I have a subscription to watch iFollow, will my club show full replays of matches or only highlights?
- If I buy a match pass, does this mean I can also access the full match replay or highlights the following day?
- I am an International subscriber. While I’m visiting the UK, can I still listen to live commentary or watch my team’s matches?
- Can I purchase packages for more than one club?
- Can I re-watch or buy a full match or highlights package if I missed the game live?
- Subscription Queries
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Understanding iFollow
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General Troubleshooting
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General Troubleshooting
- My account is locked / I can’t login – what do I do?
- My App isn’t working
- How do I reset my password?
- What do I do if I experience technical difficulties accessing the stream?
- What browsers will iFollow work with?
- The video stream won't load, it's just a spinning wheel.
- I can't find a button to click through to the live video stream, how do I access it?
- Can I create an iFollow account to purchase multiple match passes across various clubs?
- I am logged in elsewhere, but want to stream on another device. Is this possible?
- If I have purchased a match pass, can I drop in and out of the coverage or join the match once it has started?
- Why am I getting a message about ‘Territory Restrictions’?
- I’m getting a blank screen when I try to play video
- My subscription renewal has failed
- I have a different question that has not been answered. Who can I contact?
- I am stuck in a login loop
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General Troubleshooting