General Troubleshooting
You may be experiencing difficulty in resetting your password if the email address you are typing in does not match the email address that you registered wi...
Wed, 24 Apr, 2024 at 10:56 AM
Firstly, please verify that location services are enabled on your mobile device and test the app on mobile data and Wi-Fi to determine any connection differ...
Wed, 24 Apr, 2024 at 10:57 AM
To reset your password, please follow these steps: Go to the club website you are signed up to Click 'log in' at the top right corner Once the tab ...
Thu, 29 Aug, 2024 at 5:06 PM
Firstly, please clear your browser cache and cookies, refresh your browser and try accessing content again; instructions on how to clear your cache and cook...
Wed, 24 Apr, 2024 at 2:51 PM
iFollow has been tested on the most up-to-date browsers & operating systems. On all devices, cookies must be enabled and we strongly advise turning a...
Wed, 21 Aug, 2024 at 2:17 PM
If you have an active video subscription/match pass and the stream is failing to load, there are a few steps you can run through yourself. 1. Make sure yo...
Thu, 29 Aug, 2024 at 5:07 PM
Please note that live video links become available one hour before kick-off in the Match Centre. To locate the Match Centre, locate the iFollow section in...
Thu, 29 Aug, 2024 at 5:08 PM
Yes - fans can subscribe to packages from multiple clubs, though must sign up individually for each club using a different email address per club
Wed, 24 Apr, 2024 at 11:11 AM
Yes – you will need to logout of any other device and then try again on the device that you wish to use.
Thu, 15 Aug, 2024 at 10:24 AM
Yes, match pass holders can join the coverage at any time.
Wed, 24 Apr, 2024 at 11:13 AM