Firstly, please verify that location services are enabled on your mobile device and test the app on mobile data and Wi-Fi to determine any connection differences.
If you are still facing the same issue, please follow the steps below:
1. Exit the app
2. Delete the app from your device
3. Turn your device off and on again
4. Re-install the app from the relevant App Store
Please note you can also watch and listen live through mobile browser, so you can also try watching via Safari or Chrome on your mobile/tablet device.
If the issue still occurs, please contact ifollow@efl.com